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Writer's pictureBlazenet

Palo Alto Networks NGFW - ADMIN-ADMIN DOES NOT WORK AFTER FACTORY RESET

Updated: Jan 29, 2023

Issue:


The Admin/Admin UserID/Password combination is not working after a factory reset.


Resolution:


After a factory reset, the CLI console prompt transitions through following prompts on a PA-500 before it is ready to accept admin/admin login:


1. 500 login: 2. PA-HDF login: 3. PA-500 login:


It is at prompt #3 (need to hit enter to check if the prompt changed), that the device is ready to accept the admin/admin username/password to allow login.

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